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Job Title: Officer-Recovery

Location: Phnom Penh

Deadline: 31-December-2025

Salary: Based on Qualification and Experience

 

Role Overview: The Officer-Recovery is responsible for following up on overdue loan accounts, communicating with borrowers to ensure timely repayment, and assisting in reducing delinquency and Non-Performing Loans (NPL). The role includes conducting repayment reminders, performing site visits when necessary, coordinating with legal teams on recovery cases, and maintaining accurate daily reports to support the overall recovery operations.

 

Key Responsibilities:

• Follow up with customers on overdue payments and identify accounts requiring urgent attention.
• Communicate with delinquent borrowers through calls, visits, and messages to encourage timely repayment.
• Monitor loan repayment status and ensure reminders are issued promptly for any arrears.
• Assist in developing simple repayment plans with borrowers based on their financial situation.
• Conduct field visits to borrowers’ homes or workplaces when phone follow-up is unsuccessful.
• Record visit findings and update reports for supervisor review.
• Provide clear explanations to borrowers regarding repayment obligations and policy requirements.
• Coordinate with accounting or finance teams to verify unclear payments or transaction issues.
• Support legal processes by assisting in preparing required documents for Notice of Demand or litigation.
• Liaise with internal teams to ensure smooth and accurate recovery activities.
• Prepare daily recovery activity reports and submit them to the supervisor.
• Maintain updated records of customer communication, follow-up actions, and repayment progress.
• Assist in compiling monthly collection summaries and statistics.
• Perform any other recovery-related tasks assigned by management.

 

Requirement:

• Bachelor’s degree in Finance, Banking, Business Administration, or related field.
• Minimum 1 year of experience in loan recovery, collections, or customer service (banking/leasing preferred).
• Good communication, negotiation, and problem-solving skills.
• Basic understanding of loan processes, recovery procedures, and borrower obligations.
• High commitment, patience, honesty, and ability to handle difficult customers professionally.
• Ability to work under pressure and meet monthly collection targets.
• Proficient in Microsoft Office (Word, Excel).
• Good writing in Khmer; basic English is an advantage.
• Willingness to travel for field collection duties.

 

How to apply:

• Candidates could send CV and Cover Letter to the address: #243-244, St. 598, Toul Sangke, Khan Russey Keo, Phnom Penh.
• Email: jobs@hfcmfi.com.kh
• Contact number: 078 415 333/086 777 439

*** Only short-listed candidates will be contacted for an English test and an interview.